UniCare™ Professional Services
With over 33 years of experience in the unified communications and contact center business, Consilium’s UniCare™ Professional Services enables customers to use best practices throughout the investment lifecycle using proven implementation methodologies and a global team of experts. Consilium’s “white-glove” service ethos sets our services apart from the rest, delivering completeness, quality, and robustness – and that is the #1 reason why our clients keep coming back to us.
Consilium is a globally certified partner for Webex Contact Center design, implementation and support. Consilium’s access to a Webex CC Gold Tenant enables us to keep advancing our capabilities as Webex CC APIs to add new functionality.
Highly skilled at third-party CRM and database integrations including Zendesk, Salesforce, Sugar CRM, ServiceNow, Oracle, ZoHo, Custom and homegrown CRMs.
Our experience in developing BI Suite in the contact center industry makes us the perfect partner for bringing business data together, turning interactions into valuable data and giving visibility into critical trends and insights.
Consilium specializes in AI technology and designed bots to provide a seamless human-like end-to-end conversational experience across all the digital channels
Cisco Professional Services
- UCCE, PCCE, and UCCX deployments
- Cisco CVP VXML application development
- CUIC custom report development
- Custom API’s and CTI Application development
- UCCX IP-IVR Scripting
Amazon Connect Professional Services
- Contact Center design, build and deploy
- Customer onboarding
- Implementing skills-based routing
- Interactive Voice Response (IVR)
- Contact Center reporting
- Custom Contact Flow (IVR) development
- Advanced AWS service Integrations, e.g., AWS Kinesis, Lambda, Polly, Lex
- Data dips from RDS or Web Service
- CRM Integration
- Outbound List and Campaign Management (LCM)
UniHub For Amazon Connect
Consilium UniHub™ provides an advanced, unified solution for Amazon Connect, streamlining service account deployment, IVR workflows, and integration with Amazon services. This platform integrates multiple sources through CTI connectors and simplifies user configuration processes, ensuring seamless onboarding for users and agents. UniHub supports comprehensive post-call analysis and delivers actionable real-time insights, positioning itself as a leader in contact center management technology.
Professional Services for eGain, Calabrio and Genesys Contact Center
- Web Self-Service
- Email Management
- Knowledge Management
- Calabrio Workforce Optimization (QM & WFM) design, implementation, and upgrades.
