Consilium One Unified CX + AI Platform — Natively Extended for Genesys
Genesys Cloud CX is one of the world’s leading contact center platforms. Consilium sits above it — adding the AI decisioning, outbound intelligence, quality automation, and deep CRM integration that enterprise CX demands but no CCaaS platform ships with by default.
As a certified Genesys AppFoundry partner, Consilium solutions are listed, certified, and available directly on the Genesys AppFoundry Marketplace — pre-integrated and deployable without rip-and-replace.
Genesys AppFoundry Certified Partner
Available on Genesys AppFoundry → appfoundry.genesys.com → Search 'Consilium'
ATP Labs — dedicated testing and development environment
Consilium on Genesys Appfoundry
5 certified solutions listed and available today — deployed natively into your Genesys Cloud environment.
How Consilium Elevates Genesys Cloud CX
- AI-Orchestrated Outbound Intelligence — UniCampaign™
Turns Genesys Cloud into a precision revenue engine — AI propensity scoring, omnichannel campaigns, and compliance automation, natively integrated. - Unified Agent Workspace & Intelligent CRM — UniAgent™
Full CRM context before every interaction. AI Copilot throughout. AI handles the notes, the logging, and the wrap-up. - AI Co-Browse & Video Engagement — UniVCX™
See the customer’s screen. Verify identity. Close agreements — in one encrypted Genesys Cloud session. - AI Quality Intelligence — UniQM™
100% of Genesys Cloud interactions captured, scored, and analysed — autonomously. Zero sampling. - CX Automation & Orchestration — UniCloud™
Zero-touch provisioning, lifecycle automation, and single pane of glass — across your entire Genesys environment.
