Consilium Customer Engagement Platform with AI-Powered Solutions
Optimize Outbound Campaigns with Smart and Compliant Solutions
Increase Revenue and Enhance Customer Engagement with Omnichannel Campaign management
• AI enabled to maximize impact for Voice, IVR, WhatsApp, Email & Bidirectional SMS Campaigns
• Automation, Dynamic Batch Size
• Intelligent Throttling and List Scrubbing
• Dynamic Call Scripting & Agent Coaching
Personalize Customer Experiences with Consilium’s CRM-CTI Solution
Seamlessly Integrate 20+ CRMs into Your Communication Platform for Enhanced Engagement
• Unified Digital Channel Management
• Post-Interaction Analysis
• Live Interaction Tracking in CRM
Optimize Agent Performance with AI-Driven Real-Time Monitoring and Coaching
Enhance team connectivity and performance with monitoring, transcripts, and coaching solutions.
• Enhanced Screen Monitoring with Dual screen support
• Real-Time Call Transcripts with AI Pro
• Continuous monitoring/coaching
• Barge & Intercept
Streamline Interactions with Video-Powered Support and Personalized Assistance
Redefine Customer Support with Seamless Video Calls, Co-Browsing, and Document Sharing
• Co-Browsing
• Selective Screen Sharing
• PII Masking & Annotation
• Remote Control Access During Screen Sharing
Transform Your Contact Center Operations with an AI-Driven Reporting & Analytics Solution
Increase visibility and streamline performance with cutting-edge analytics
• AI-Enabled Reporting & Analytics
• Unified Data Integration ( ACD, Dialer, and Digital Channels )
• Customizable Dashboards & 100+ Report Templates
• Cradle-to-Grave Call Visibility
Industry-Specific Solutions Tailored to Your Unique Needs
Seamless Security for Fraud Prevention and Personalized Financial Experiences.
Real-Time Monitoring | Secure Communication | AI-Driven Insights.
Effortless Integration for Better Care and Connected Patient Experiences.
Outbound Engagement | CTI Integration | Video Integration
Interactive Support for Faster Loan Approvals and Refinancing Opportunities..
Real-Time Updates | Predictive Outreach | Guided Consultations.
Delivering Hassle-Free Travel Through Personalized Assistance and Smart Operations.
Live Guidance | Automated Check-Ins | Real-Time Flight Updates | Proactive Disruption Management
Streamlined Operations for Better Support and Customer Satisfaction
Remote Monitoring | Quality Assurance | AI-Driven Engagement.
Proactive Outreach for Inclusive and Efficient Citizen Services.
Timely Notifications | Guided Assistance | Real-Time Analytics.
Consilium Compliance Certificates
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