Increase Revenue and Enhance Customer Engagement with Omnichannel Campaign managementÂ
• AI enabled to maximize impact for Voice, IVR, WhatsApp, Email & Bidirectional SMS Campaigns
• Automation, Dynamic Batch Size
• Intelligent Throttling and List Scrubbing
• Dynamic Call Scripting & Agent Coaching
Seamlessly Integrate 20+ CRMs into Your Communication Platform for Enhanced Engagement
• Unified Digital Channel Management
• Post-Interaction Analysis
• Live Interaction Tracking in CRM
Enhance team connectivity and performance with monitoring, transcripts, and coaching solutions.
• Enhanced Screen Monitoring with Dual screen support
• Real-Time Call Transcripts with AI Pro
• Continuous monitoring/coaching
• Barge & Intercept
Redefine Customer Support with Seamless Video Calls, Co-Browsing, and Document Sharing
• Co-Browsing
• Selective Screen Sharing
• PII Masking & AnnotationÂ
• Remote Control Access During Screen Sharing
Increase visibility and streamline performance with cutting-edge analytics
• AI-Enabled Reporting & Analytics
• Unified Data Integration ( ACD, Dialer, and Digital Channels )
• Customizable Dashboards & 100+ Report Templates
• Cradle-to-Grave Call Visibility
Improve customer interactions and streamline operations with Consilium UniCRM™, a powerful CRM designed for small to medium contact centers.
• Centralized Customer Information ManagementÂ
• AI-powered Ticketing & Task Management for automation and SLA adherence.
• Advanced Lead Management to nurture and convert prospects efficiently.
• Real-time Notifications & Analytics for data-driven business decisions.
Industry-Specific Solutions Tailored to Your Unique Needs
Consilium Compliance Certificates
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