The Expertise to Build. The Skills to Lead. The Knowledge to Transform.
At Consilium, we believe that technology delivers its full value only when the people who use it, deploy it, and manage it are truly empowered.
Our Training & Enablement practice goes beyond product tutorials — it combines technical certification, professional skills development, and strategic advisory to help your team master the Consilium platform and build contact center operations that perform at their best, long after go-live.
Whether you are an enterprise IT team, a contact center operations leader, or a Consilium partner — we have a programme built for you.
What We Offer
Technical Certification Programmes
Industry-recognised certifications that validate your team’s ability to design, deploy, configure, and optimise Consilium solutions across the full product suite.
— Certifications covering UniCampaign™, UniAgent™, UniQM™, UniRSM™ AI Pro, UniVCX™, UniCloud™, and UniDashboard™
— Platform-specific certification tracks for Cisco, Genesys, Amazon Connect, and SAP environments
— Calabrio One and third-party WFO certification programmes
— Hands-on lab environments, assessment frameworks, and verified digital credentials upon completion
Professional Skills Development
Specially designed training courses developed by world-class industry professionals — building the human capabilities that power high-performing contact centers.
— Critical thinking and structured problem solving
— Professional communication and presentation
— Leadership and team management in contact center environments
— Digital literacy and AI fluency for modern CX operations
— Intercultural communication and global team collaboration
— Ethical decision-making and professional conduct
Technical Enablement Programmes
Extensive technical training designed for IT teams, administrators, and implementation specialists who manage Consilium deployments in production environments.
— Out-of-box feature mastery across the full Consilium product suite
— Customisation frameworks, API integration, and workflow configuration
— Troubleshooting methodologies for complex enterprise implementations
— Upgrade management, version migration, and lifecycle maintenance
— On-demand training libraries and live instructor-led sessions
Partner Enablement
Dedicated enablement programmes for Consilium channel partners, system integrators, and resellers — so your team can position, deploy, and support Consilium solutions with confidence.
— Sales enablement — positioning, competitive differentiation, and demo certification
— Technical enablement — deployment, integration, and troubleshooting certification
— Ongoing product update briefings and quarterly enablement sessions
— Access to Consilium sandbox environments for practice and pre-sales demonstrations
What We Help You Achieve
Professional Services
We bring the right expertise, tools, and methodology to help you build world-class contact centers — from initial architecture design through deployment, integration, and go-live management. Backed by 33+ years of contact center implementation experience across every major platform.
Business Transformation
Our strategic advisory programme helps enterprises transform both customer experience and employee experience — moving from reactive contact center operations to AI-orchestrated intelligence that drives measurable business outcomes.
User Enablement
Comprehensive knowledge transfer through structured training programmes, live webinars, self-service learning libraries, and hands-on workshops — ensuring your team extracts maximum value from every Consilium capability from day one.
Training Delivery Options
Instructor-led — live sessions delivered by certified Consilium trainers, on-site or virtual
On-demand — self-paced learning modules accessible anytime, anywhere
Blended — a combination of guided instruction and self-service learning for flexible teams
Customised — bespoke programmes designed around your specific platform, team, and business objectives
Webinars & Workshops — regular public and partner-specific sessions on new features, best practices, and industry trends