Consilium One Unified CX + AI Platform — Natively Built for AWS
Amazon Connect is AWS’s cloud-native contact center platform — flexible, scalable, and deeply integrated within the AWS ecosystem. Consilium sits above it — adding the AI decisioning, outbound intelligence, quality automation, and analytics layer that enterprise CX demands but no CCaaS platform ships with by default.
Every Consilium solution is built natively on AWS — Lambda, Kinesis, Polly, Lex, and Connect APIs — no middleware, no third-party infrastructure.
AWS APN Advanced Tier Partner — verified on Knowledge, Experience, and Customer Success
Native AWS Architecture — Lambda, Kinesis, Polly, Lex
Available on AWS Marketplace → aws.amazon.com/marketplace → Search 'Consilium Software'
Consilium on Amazon Marketplace
6 certified solutions listed and available today — deployed natively into your Amazon Connect environment.
How Consilium Elevates Amazon Marketplace
- AI-Orchestrated Outbound Intelligence — UniCampaign™
Turns Amazon Connect into a precision revenue engine — AI propensity scoring, omnichannel campaigns, and compliance automation, natively on AWS. - Unified Agent Workspace & Intelligent CRM — Unified Agent Desktop™ / UniHub™
Full CRM context before every interaction. AI Copilot throughout. AI handles the notes, the logging, and the wrap-up. - AI Co-Browse & Video Engagement — UniVCX™
See the customer’s screen. Verify identity. Close agreements — in one encrypted, AWS-secured session. - AI Quality Intelligence — UniQM™
100% of Amazon Connect interactions captured via Kinesis streams, scored, and analysed — autonomously. Zero sampling. - Predictive Analytics & BI — UniDashboard™
360° real-time intelligence — Amazon Connect data unified with predictive AI, wallboards, and role-based dashboards. - CX Automation & Orchestration — UniCloud™
Zero-touch provisioning, lifecycle automation, and single pane of glass — across your entire AWS environment.
