Consilium One Unified CX + AI Platform — Natively Extended for Microsoft Dynamics 365
Microsoft Dynamics 365 is one of the world’s leading CRM platforms. But without deep contact center intelligence, agents still switch screens, data stays siloed, and every interaction starts without context.
Consilium bridges that gap — embedding AI-powered contact center intelligence directly inside Dynamics 365, so agents work from one screen, with full customer context, and every interaction is automatically logged, summarised, and synced.
Native Dynamics 365 Integration — embedded, not bolted on
Available on Microsoft Commercial Marketplace → Search 'Consilium Software'
Consilium on Microsoft Commercial Marketplace
4 certified solutions listed and available today — procured directly via Microsoft Commercial Marketplace
How Consilium Elevates Microsoft Dynamics 365
- AI-Powered Intelligent Agent Workspace — UniAgent™
Full contact center intelligence embedded directly inside Dynamics 365. One screen. Full context. AI handles the notes, the logging, and the wrap-up. - AI-Orchestrated Outbound Intelligence — UniCampaign™
AI propensity scoring, omnichannel campaigns, and compliance automation — natively integrated with Dynamics 365 contact data. - AI Co-Browse & Video Engagement — UniVCX™
See the customer’s screen. Verify identity. Close agreements — in one encrypted session, without leaving Dynamics 365. - AI & Predictive Analytics — UniDashboard™
360° real-time intelligence — Dynamics 365 data unified with predictive AI, wallboards, and role-based dashboards.
