Consilium One Unified CX + AI Platform — Natively Extended for Cisco
Cisco Webex Contact Center delivers world-class inbound orchestration. Consilium sits above it — adding the AI decisioning, outbound intelligence, quality automation, and deep CRM integration that enterprise CX demands but no CCaaS platform ships with by default.
As a globally certified Cisco SolutionsPlus partner since 2009, Consilium solutions are available directly on the Cisco Global Price List (GPL) and Webex App Hub — pre-integrated, certified, and deployable without rip-and-replace.
Cisco ATP Certified — UCCE and CVP since 2009
Preferred Solution Partner — Webex Contact Center & Collaboration Architecture
ATP Labs — dedicated testing and development environment
Available via Cisco SolutionsPlus on the Cisco Global Price List (GPL) & Webex App Hub
Consilium on Webex App Hub
20+ certified solutions listed and available today — procured directly via Cisco SolutionsPlus on the Global Price List.
How Consilium Elevates Cisco WebexCC
- AI-Orchestrated Outbound Intelligence — UniCampaign™
Turns Webex CC into a precision revenue engine — AI propensity scoring, omnichannel campaigns, and compliance automation, natively integrated. - Unified Agent Workspace & Intelligent CRM — UniAgent™
Full CRM context before every interaction. AI Copilot throughout. Zero post-call admin. - AI Co-Browse & Video Engagement — UniVCX™
See the customer’s screen. Verify identity. Close agreements — in one encrypted Webex CC session. - AI Quality Intelligence — UniQM™
100% of Webex CC interactions captured, scored, and analysed — autonomously. Zero sampling. - Real-Time Supervisor Intelligence — UniRSM™ AI Pro
Live sentiment, violation detection, and whisper coaching on every active Webex CC call. - Predictive Analytics & BI — UniDashboard™
360° real-time intelligence — Webex CC data unified with predictive AI and role-based dashboards. - CX Automation & Orchestration — UniCloud™
Zero-touch provisioning, lifecycle automation, and single pane of glass — across your entire Cisco environment.
