CX Automation & Orchestration — The Single Pane of Glass
Managing a contact center across multiple platforms, vendors, and environments creates invisible operational debt — manual provisioning, configuration drift, delayed onboarding, and reactive troubleshooting that consumes IT and operations teams daily.
UniCloud™ eliminates that entirely. One AI-powered orchestration layer across every UCaaS and CCaaS platform — automating provisioning, lifecycle management, cloud migration, and number reputation, from a single pane of glass.
Orchestrate Everything
Multi-platform, multi-vendor control from one intelligent pane of glass — on-prem, hybrid, and cloud.
Automate the Lifecycle
Zero-touch provisioning and end-to-end JML automation eliminate manual workflows at every stage.
Protect Your Numbers
Automated spam reputation management keeps your outbound CallerID trusted and your connect rates high.
Designed for contact center service providers, enterprises managing complex multi-vendor environments, and organisations accelerating cloud migration — across every major UCaaS and CCaaS platform.
Key Capabilities of UniCloud
- Agents onboarded, configured, and operational in minutes — not days.
- Bulk MACD changes executed automatically — zero manual intervention.
- 70–90% reduction in provisioning effort. From day one.
- Joiner, Mover, Leaver — automated end-to-end across HR, IAM, and ITSM.
- Role changes propagate instantly across every connected platform.
- Zero access gaps. Zero manual handoffs. Zero offboarding risk.
- Automated discovery, configuration mapping, and de-risked migration.
- Every platform — on-prem, hybrid, cloud — managed from one interface.
- No configuration drift. No vendor-hopping. No operational silos.
- Outbound number health monitored proactively across all carrier networks — spam flagging detected in near real time before it degrades campaign performance
- Automated remediation workflows triggered immediately when flagging is detected — CallerID trust restored without manual escalation or carrier engagement
- Higher answer rates, protected brand reputation, and more productive agents — outbound calling performance maintained at scale without manual number management
- Spam detection and number remediation — automated in real time.
- Full audit trail — every change, every action, immutable and accessible.
- PCI, ISO 27001, GDPR, SOC 2 — governance enforced by design.
Zero-Touch Provisioning
• Agents, skills, queues, and policies provisioned automatically at bulk scale — onboarding that used to take days of IT effort completes in minutes with zero manual steps
• Move, Add, Change, and Delete (MACD) operations executed through automated workflows — bulk changes applied across the entire environment instantly
• Dynamic profile adjustments propagate automatically when agent roles, teams, or requirements change — no manual updates, no configuration lag
• Move, Add, Change, and Delete (MACD) operations executed through automated workflows — bulk changes applied across the entire environment instantly
• Dynamic profile adjustments propagate automatically when agent roles, teams, or requirements change — no manual updates, no configuration lag
Multi-Vendor Control
• Centralised administration across on-premises, hybrid, and cloud contact center environments — every UCaaS and CCaaS platform managed from one unified interface
• Configurations synchronised across all connected platforms simultaneously — drift between systems eliminated, consistency enforced automatically
• Multi-tenant architecture gives service providers a single platform to manage hundreds of client environments with full isolation between tenants
• Configurations synchronised across all connected platforms simultaneously — drift between systems eliminated, consistency enforced automatically
• Multi-tenant architecture gives service providers a single platform to manage hundreds of client environments with full isolation between tenants
JML Automation
• Native integration with Active Directory, HRMS, IAM, and ITSM via RESTful APIs — the complete Joiner, Mover, and Leaver lifecycle automated end-to-end
• New hire triggers instant agent profile creation, skill assignment, and system access — no IT ticket, no provisioning delay, no first-day friction
• Role changes propagate across all connected systems instantly; offboarding triggers immediate access revocation and profile deactivation across every platform
• New hire triggers instant agent profile creation, skill assignment, and system access — no IT ticket, no provisioning delay, no first-day friction
• Role changes propagate across all connected systems instantly; offboarding triggers immediate access revocation and profile deactivation across every platform
Cloud Migration
• Automated discovery maps existing configurations, identifies dependencies, and builds migration plans — reducing the risk and timeline of cloud transformation significantly
• Pre-built migration workflows for major legacy platforms ensure continuity during cutover — minimal downtime, phased approach, rollback capability built in
• Continuous configuration validation during migration ensures accuracy before go-live — organisations move to cloud faster and with measurably more confidence
• Pre-built migration workflows for major legacy platforms ensure continuity during cutover — minimal downtime, phased approach, rollback capability built in
• Continuous configuration validation during migration ensures accuracy before go-live — organisations move to cloud faster and with measurably more confidence
Spam Reputation
• Outbound number health monitored proactively across all carrier networks — spam flagging detected in near real time before it degrades campaign performance
• Automated remediation workflows triggered immediately when flagging is detected — CallerID trust restored without manual escalation or carrier engagement
• Higher answer rates, protected brand reputation, and more productive agents — outbound calling performance maintained at scale without manual number management
• Automated remediation workflows triggered immediately when flagging is detected — CallerID trust restored without manual escalation or carrier engagement
• Higher answer rates, protected brand reputation, and more productive agents — outbound calling performance maintained at scale without manual number management
Governance & Audit
• Complete, immutable audit trail of every provisioning action, MACD change, and system event — compliance teams have the governance visibility they need without additional tooling
• Role-based access control and delegation management scoped across the full platform — every user sees and manages exactly what their role requires, nothing more
• Built-in compliance with PCI DSS, ISO 27001:2022, GDPR, and SOC 2 Type II — enterprise-grade security enforced across every operation by design
• Role-based access control and delegation management scoped across the full platform — every user sees and manages exactly what their role requires, nothing more
• Built-in compliance with PCI DSS, ISO 27001:2022, GDPR, and SOC 2 Type II — enterprise-grade security enforced across every operation by design
With Consilium UniCloud, your business can:
- 70–90% Reduction in Manual Provisioning Effort
- Higher Answer Rates — Protected Brand Reputation
- Faster Cloud Migration — With Measurably Less Risk
- Lower Operational Costs Through AI-Driven Automation
- Governance Built In — Audit-Ready From Day One
- Unified Control Across Every Environment
- Operational Agility — At the Speed the Business Demands
- Enterprise Scale for Service Providers
Let’s Transform Your Customer Conversations into Outcomes
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