AI-Orchestrated Revenue Intelligence — Turning Collections into a Precision Operation
The Business Problem
Collections teams are dialling harder and recovering less. Static lists, manual prioritisation, and reactive compliance checks mean agents spend most of their time on contacts least likely to pay — while the highest-propensity recoveries sit untouched.
Consilium turns collections from a volume game into a precision intelligence operation.
How Consilium Solves It
AI Prioritises Who Gets Called First
UniCampaign
- PTP scoring ranks every contact by payment likelihood — highest-value recoveries surface automatically, every list, every campaign
- TCPA, FDCPA, DNC, and state-level compliance enforced before every dial — not audited after the breach
Agents Know the Full Picture Before They Speak
UniAgent
- Outstanding balance, payment history, prior contact attempts, and account status surfaced before every call
- AI Copilot delivers real-time guidance on payment plans, escalation protocols, and compliance obligations — post-call notes logged automatically
Every Collections Call Monitored. Every Obligation Met.
UniQM
100% of collections interactions captured and AI-scored — script adherence, disclosure compliance, and tone monitored automatically
Full audit trail on every interaction — retrievable for regulatory review, dispute resolution, and FDCPA defence
Supervisors Act Before Recovery Becomes a Complaint
UniRSM AI Pro
Live sentiment detection identifies high-risk collections calls the moment they escalate — supervisors alerted instantly
Whisper coaching guides agents through payment negotiation and hardship conversations — invisibly, in real time
Revenue Intelligence That Drives Strategy
UniDashboard
Real-time visibility across right-party contact rates, payment commitments, recovery per agent, and compliance health
Predictive analytics identify which portfolios, segments, and channels are performing — and which need reallocation
Business Outcome
Higher recovery rates — AI propensity scoring ensures every agent call is a calculated recovery move
Lower cost per recovery — right contact, right channel, right moment — fewer dials, better results
Zero compliance gaps — TCPA, FDCPA, DNC enforced automatically across every interaction
Reduced dispute exposure — complete, encrypted interaction records for every collections touchpoint
Faster agent productivity — full account context and AI Copilot eliminate manual prep and post-call admin
Let’s Transform Your Customer Conversations into Outcomes
Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.
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