Claims & Compliance Intelligence — CX Built for Insurance

Insurance contact centers sit at the intersection of customer trust and regulatory obligation — every claims conversation carries financial weight, every policy interaction is a retention opportunity, and every compliance failure is a liability.

Consilium sits above your contact center stack — adding AI-powered policyholder engagement, claims intelligence, identity verification, and compliance governance trusted by insurers, brokers, and claims handlers across 120+ countries.

Insurance Engagement Capabilities

AI-Orchestrated Renewal & Retention Outreach

UniCampaign

  • PTP and PTB scoring identifies policyholders most likely to lapse or convert — outreach prioritised accordingly

  • TCPA, DNC, and jurisdiction-specific compliance enforced automatically — before every outreach, not after

Unified Agent Workspace & Intelligent CRM

UniAgent

  • Full policy record — claims history, prior contacts, and renewal status — surfaced before every interaction

  • AI Copilot delivers disclosure prompts and next-best-action in real time — post-call notes logged automatically

AI-Powered Claims Initiation & Identity Verification

UniVCX

  • Secure video for remote claims assessment, document capture, and policyholder verification

  • eKYC with biometric authentication — identity confirmed in-session, fraud risk reduced by design

AI Quality Intelligence & Mis-Selling Prevention

UniQM

  • 100% of interactions AI-scored — mis-selling and disclosure failures flagged instantly, every agent

  • Every interaction audit-ready — encrypted, retrievable for dispute resolution and regulatory review

Real-Time Supervisor Intelligence

UniRSM AI Pro

  • Live sentiment and violation detection — supervisors alerted before errors become regulatory breaches

  • Whisper coaching through complex product, claims, and disclosure conversations — invisibly, in real time

Omnichannel Policyholder Journey Orchestration

UniConnect & UniStudio

  • Every channel unified — claims context and policy history carry across phone, chat, email, and SMS

  • IVR updated in real time — claims surge routing and disaster event announcements activated instantly

Protect Policyholders. Accelerate Claims. Retain More.

  • Higher renewal rates — AI propensity scoring identifies at-risk policyholders and triggers personalised retention outreach

  • Faster claims initiation — digital identity verification, document capture, and first notice of loss in one session

  • 100% mis-selling prevention — every interaction monitored, scored, and audit-ready for regulatory review

  • Fraud risk reduction — biometric eKYC and video identity verification at every high-risk touchpoint

  • Dispute resolution confidence — complete, encrypted interaction records accessible for every claim or complaint

Let’s Transform Your Customer Conversations into Outcomes

Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.

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