AI-Orchestrated Subscriber Engagement Intelligence — CX Built for Telecommunications

Telecom contact centers handle some of the highest interaction volumes in any industry — billing disputes, churn risk, technical support, plan upgrades, and service outages — all simultaneously, at scale, with zero tolerance for downtime or service failure.

Consilium sits above your contact center stack — adding AI-powered subscriber engagement, churn prevention, compliance governance, and operational intelligence trusted by mobile operators, broadband providers, ISPs, and telecom BPOs across 120+ countries.

Telecom Engagement Capabilities

AI-Orchestrated Subscriber Outreach

UniCampaign

  • AI scores every subscriber on churn propensity and upgrade likelihood — outreach prioritised automatically across voice, SMS, email, and WhatsApp

  • TCPA, DNC, and jurisdiction-specific compliance enforced automatically — before every outreach, not after

Unified Citizen Service Workspace

UniAgent

  • Full subscriber record — account history, service usage, open tickets, and prior contacts — surfaced before every interaction

  • AI Copilot delivers retention offers, technical resolution guidance, and next-best-action in real time — post-call notes logged automatically

AI Quality Intelligence & Script Adherence

UniQM

  • 100% of subscriber interactions captured and AI-scored — script deviations, tone issues, and escalation risks flagged instantly

  • Multilingual speech analytics across English, Arabic, French, Spanish, and more — built for global telecom operations

Omnichannel Subscriber Journey Orchestration

UniConnect & UniStudio

  • Every subscriber channel unified — account context and ticket history carry across app, chat, SMS, social, and phone

  • IVR updated in real time — network outage notifications, service alerts, and emergency routing activated in seconds

CX Operations & Telecom Governance

UniCloud

  • Agent provisioning and JML lifecycle automated across business units and geographies — zero configuration gaps

  • Multi-tenant management for MVNOs and wholesale operations — separate environments, one control plane

Telecom CX & Operational Intelligence

UniDashboard

  • 360° visibility across subscriber sentiment, churn indicators, support volumes, and agent performance — live

  • Predictive analytics anticipate network event surges and seasonal demand spikes — before contact volumes peak

Retain More. Resolve Faster. Scale Without Limits.

  • Lower churn — AI propensity scoring identifies at-risk subscribers and triggers personalised retention outreach before they leave

  • Faster technical resolution — full account context and AI Copilot eliminate hold times and repeat troubleshooting

  • 100% quality monitoring — every subscriber interaction scored across every agent, every shift, every language

  • Outage communication at scale — network alerts delivered to thousands of subscribers simultaneously across every channel

  • Regulatory compliance — script adherence, interaction recording, and audit trails enforced automatically across every market

Let’s Transform Your Customer Conversations into Outcomes

Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.

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