Consilium Software — The AI-Orchestrated CX Intelligence Platform

Consilium Software is a global AI-Orchestrated CX Intelligence Platform — founded in 2007 and trusted by 2,000+ enterprises across 50+ countries, delivering over 5 billion customer interactions annually.

We occupy a distinct position in the CX ecosystem. Consilium doesn’t replace your contact center — it makes it exponentially more intelligent. One AI-powered platform sitting above your CCaaS, CRM, and channels — deciding, orchestrating, and optimising every customer interaction in real time, across every channel, every deployment model.

For over 33 years of combined contact center expertise, enterprises in banking, healthcare, government, insurance, telecom, retail, and BPO have relied on Consilium to transform fragmented customer engagement into precision intelligence operations.

2,000+

Enterprises served globally

50+

Countries of operation

5B+

Customer interactions delivered annually

9

Global offices across key markets

33+

Years of contact center domain expertise

What Makes Consilium Different

AI That Decides — Before the Interaction Starts

AI evaluates propensity, history, compliance, and channel effectiveness to determine every outreach, routing decision, and next best action before each customer interaction begins.

One Layer. Every Stack. Zero Rip-and-Replace.

Consilium works alongside Cisco, Genesys, Amazon Connect, Salesforce, Dynamics 365, SAP, and more, adding AI decisioning without disrupting your existing enterprise technology infrastructure.

Outcomes — Not Activity

Contact rates, conversion, collections, compliance, and CX are continuously measured, optimised, and improved, helping every customer interaction deliver stronger, more consistent business outcomes.

Enterprise-Grade Security by Design

Enterprise-grade controls support SOC 2 Type II, ISO/IEC 27001:2022, ISO 9001:2015, GDPR, PCI DSS, and HIPAA requirements directly through secure enterprise platform architecture.

Any Deployment. Any Environment.

Deploy across cloud, on-premise, hybrid, or private cloud environments, with Consilium adapting to your infrastructure, compliance requirements, operating model, and long-term technology roadmap.

Our Global Footprint

9 offices across key global markets — with customers in 50+ countries and 2,000+ enterprise deployments across every major business vertical.

Our white-glove professional services team — UniCare™ — brings 33+ years of contact center implementation expertise to every engagement, from initial design through deployment, integration, and long-term managed optimisation.

Technology Partnerships

Consilium holds certified partnerships across every major contact center and CRM platform:

  • Cisco SolutionsPlus Partner · ATP Certified · Webex App Hub Listed
  • Genesys AppFoundry Certified Partner
  • AWS Partner Network — APN Advanced Tier
  • Salesforce ISV Partner
  • Microsoft Commercial Marketplace Listed
  • Oracle Partner Network — Gold Level Member
  • SAP PartnerEdge Open Ecosystem — Build Partner

Our Promise

We don’t just implement software. We transform how enterprises engage with their customers — turning contact centers from cost functions into intelligence-driven revenue engines.

2,000+ enterprises trust us. 120+ countries rely on us. 5 billion interactions prove it — annually.

Let’s Transform Your Customer Conversations into Outcomes

Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.

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