Consilium Software Launches UniCampaign™ AI-Orchestrated Outbound Intelligence for Cisco Webex Contact Center, UCCE and UCCX at WebexOne 2026
AI decisioning helps enterprises determine who to engage, when, through which channel and with which resource—turning outbound activity into measurable business outcomes, with compliance built into every decision.
USA, Singapore, Canada — October 5, 2026 — Consilium Software, a specialist in AI-powered customer experience intelligence and orchestration, today announced the launch of UniCampaign™ Outbound Intelligence for Cisco contact center customers at WebexOne 2026 in Austin. Consilium is a WebexOne 2026 sponsor.
UniCampaign™ adds an AI decisioning and orchestration layer to Cisco Webex Contact Center and on-premise Cisco Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX). It uses customer, business and operational signals to determine the next best action—who to engage, when to engage them, which channel to use, and whether AI or a human should handle the interaction.
From More Activity to Better Decisions
Outbound operations have traditionally been optimized for volume: more lists, more dials and more records processed. UniCampaign™ shifts the focus to decision quality. It turns signals already available across CRM, billing, payments, transactions, interaction history and customer behavior into governed actions that Cisco contact center platforms can execute.
“The future of customer experience is not about automating more interactions—it’s about making better decisions at every stage of the customer journey,” said Pramod Ratwani, Founder & CEO, Consilium Software. “Cisco provides the trusted enterprise CX foundation; Consilium adds the intelligence and orchestration layer that turns customer and business signals into action. AI recommends, governance validates, orchestration decides, Cisco executes—and every outcome feeds the next decision.”
Five Connected Intelligence Capabilities
• Decision Intelligence — AI scoring, prioritization and next-best-action to focus resources on the highest-value opportunities.
• Campaign Intelligence — Adaptive journeys, personalized cadence, workflows and business rules that respond to changing customer and campaign conditions.
• Operational Intelligence — Real-time visibility into capacity, queues, routing, alerts and execution performance.
• Compliance Intelligence — DNC, TCPA and country-specific requirements applied before every interaction across 10+ regulatory frameworks.
• Execution Intelligence — Caller identity and reputation, localization, multi-dialer and omnichannel execution across 6+ engagement channels.
One Decision—Even When AI Models Disagree
UniCampaign™ brings multiple sources of intelligence into one governed decision. Consilium models—including propensity, best time to call, best channel and strategy—can operate alongside enterprise-built or third-party AI. When recommendations conflict, the orchestration engine weighs them against business objectives and governance rules to produce one permissible next action.
For example, a high-value customer with an overdue payment may score highly for voice, while recent engagement and compliance conditions point to SMS. UniCampaign™ can select the permitted action—such as SMS today with a scheduled voice follow-up—then capture the outcome and feed it back into the next decision.
Designed Around Business Outcomes
• Revenue & Recovery — Prioritize opportunities with the greatest likelihood and value for conversion, retention or collections.
• Right-Party Contact — Improve the timing and channel of engagement to increase the likelihood of meaningful customer contact.
• Agent Productivity — Direct human expertise toward interactions where it creates the most value while automation handles repeatable activity.
• Cost per Outcome — Reduce wasted attempts and optimize operational capacity around successful outcomes, not activity volume.
• Compliance & Governance — Apply customer preferences, regulatory rules and business policies before engagement begins.
Built for the Cisco Contact Center Estate
UniCampaign™ is designed to extend the full Cisco contact center environment. Webex Contact Center customers can add outbound intelligence in the cloud, while organizations running UCCE or UCCX can deploy the solution on-premise inside their own data centers. This enables AI-driven outbound decisioning while preserving existing Cisco investments and supporting data-residency, regulatory and customization requirements.
Consilium solutions are available through Cisco SolutionsPlus on the Cisco Global Price List. The platform is SOC 2 Type II and ISO 27001:2022 certified and supports GDPR and HIPAA compliance for regulated industries.
Consilium was named an “Emerging specialist in AI-Orchestrated Outbound Intelligence” in the June 2026 Twimbit Vendor Spotlight on Consilium Software | UniCampaign™, which highlighted its decision intelligence, compliance-first architecture and Cisco/CCaaS integrations.
See UniCampaign™ Live at WebexOne 2026
WebexOne attendees can experience AI-Orchestrated Outbound Intelligence live at Expo Hall #B18, right across from the Webex Cafe, October 5–8 in Austin.
• AI-powered outbound decisioning and governed next-best-action
• Conflict resolution across propensity, timing, channel and compliance intelligence
• Compliance Intelligence across DNC, TCPA and country-specific rules
• UniCampaign™ with Cisco Webex Contact Center, UCCE and UCCX
To book a personalized walkthrough based on your Cisco contact center environment, contact sales-support@consiliuminc.com.
About Consilium Software
Consilium Software moves customer experience from interaction execution to real-time decisioning and orchestration. With 30 years of contact center domain expertise and more than 20 years of CX intellectual property development, Consilium serves customers in more than 100 countries with 24×7 global support. Its AI-powered outbound, inbound, conversational voice, video and digital engagement solutions are built for Cisco Webex Contact Center, UCCE and UCCX, in the cloud or on-premise, and are available through Cisco SolutionsPlus.
www.consiliumsoftware.com