Consilium One Unified CX + AI Platform — Natively Extended for SAP
SAP is one of the world’s leading enterprise platforms for CRM, sales, and customer service. But without deep contact center intelligence, agents still switch screens, customer data stays siloed, and every interaction starts without context.
Consilium bridges that gap — embedding AI-powered contact center intelligence directly inside SAP CRM and SAP Cloud for Customer (C4C), so agents work from one unified screen with full customer context, and every interaction is automatically logged, summarised, and synced — without leaving the SAP environment they already use.
How Consilium Elevates SAP
AI-Powered Intelligent Agent Workspace
Unified Agent Workspace & Intelligent CRM™
Full contact center intelligence — Cisco, Genesys, and Amazon Connect — embedded directly inside SAP CRM and SAP C4C. Full context. Every interaction. Before the agent says hello.
- Full SAP CRM and C4C record surfaced automatically via screen pop — agents start with full context, zero manual lookup
- AI Copilot delivers next-best-action, compliance guidance, and knowledge surfacing in real time — no switching screens
- AI-generated post-call summaries auto-posted to SAP — zero manual data entry, zero documentation delay
