Consilium One Unified CX + AI Platform — Natively Extended for Zoho
Consilium UniAgent™ for Zoho CRM is an AI-powered CTI and telephony integration solution certified by Zoho. It embeds natively into Zoho CRM — giving agents complete customer context, Consilium Copilot AI assistance, real-time transcription, and automated call logging before the conversation begins.
UniAgent connects Zoho CRM with Genesys Cloud, Cisco Webex Contact Center, and other leading contact center platforms, enabling agents to handle customer interactions directly from the CRM they already use.
How Consilium Elevates Zoho
Intelligent Zoho CRM Screen Pop Automatically surface complete Zoho CRM customer context when an interaction arrives — eliminating manual customer lookup.
Consilium Copilot – Real-Time AI Agent Assistance Provide live sentiment detection, knowledge surfacing, and AI-assisted wrap-up during customer interactions.
AI-Generated Call Notes Automatically generate call summaries and post them directly to Zoho CRM at wrap-up, reducing manual documentation.
Real-Time Transcription to Zoho CRM Stream interaction transcripts directly into Zoho CRM to create a searchable customer interaction history.
Automated Call Logging Automatically capture call activity inside Zoho CRM — reducing repetitive manual entry.
Click-to-Dial from Zoho CRM Allow agents to initiate outbound calls directly from Zoho CRM records.
Embedded Telephony Controls Give agents access to contact center telephony controls directly inside the Zoho CRM experience.
