AI-Orchestrated Retention Intelligence — Reaching the Right Customer Before They Decide to Leave
The Business Problem
Most contact centers wait for customers to call with a problem. By then, the churn decision is often already made. Retention campaigns run on static lists, generic messaging, and batch timing that ignores how individual customers actually behave.
Consilium turns retention from a reactive rescue into a precision AI-orchestrated engagement strategy — reaching the right customer, before they decide to leave.
How Consilium Solves It
AI Identifies Who's Leaving — Before They Do
UniCampaign
— Propensity to Churn modelling scores every customer continuously — at-risk contacts prioritised and triggered automatically across voice, SMS, email, and WhatsApp
— Personalised retention offers and loyalty campaigns orchestrated in one closed-loop engine — continuously refined by every outcome
One Journey. Every Channel. Zero Context Loss
UniConnect & UniStudio
Customer engagement carries seamlessly across every channel — chat, email, SMS, voice, and social — context never resets, customers never repeat
IVR updated in real time — retention offers, loyalty announcements, and personalised routing activated instantly, no IT ticket required
Agents Arrive Ready to Retain
UniAgent
Full customer profile — tenure, usage patterns, prior contacts, and churn signals — surfaced before every retention interaction
AI Copilot delivers retention offers, escalation guidance, and next-best-action in real time — post-call summaries logged automatically
Retention Intelligence That Drives Strategy
UniDashboard
Real-time visibility across churn risk scores, campaign performance, retention rates, and agent effectiveness — live
Executive dashboards connect retention activity directly to revenue impact — not just contact metrics
Business Outcome
Lower churn — AI propensity modelling identifies at-risk customers and triggers personalised outreach before the decision is made
Higher campaign conversion — right channel, right message, right moment — AI-orchestrated per individual, not per segment
Faster agent effectiveness — full churn context and AI Copilot eliminate cold starts and generic scripting
Omnichannel continuity — customers move between channels without repeating themselves or losing momentum
Revenue visibility — retention performance connected directly to revenue outcomes — not just call volumes
Let’s Transform Your Customer Conversations into Outcomes
Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.
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