From 5% Sampled to 100% Autonomous — AI That Hears Everything and Acts on What Matters
The Business Problem
Traditional QA reviews 3–5% of interactions. The other 95% are invisible — which means performance gaps compound, compliance breaches go undetected, and coaching opportunities disappear before supervisors ever see them.
Consilium makes 100% monitoring not just possible — but autonomous.
How Consilium Solves It
AI That Hears Everything. Acts on What Matters.
UniQM
Autonomous AI Agents capture, transcribe, and score 100% of interactions — voice, screen, chat, and bot — without human intervention
Script adherence engine enforces regulatory obligations in real time — sentiment, emotion, and escalation risk detected across every interaction automatically
From Monitoring to Intervention — In Real Time
UniRSM AI Pro
Live violation detection and sentiment alerts surface the moment an interaction goes off-script — supervisors alerted instantly, not in the next review cycle
Whisper coaching delivers AI-guided intervention to agents during live calls — invisible to the customer, precise in the moment
Governance That Runs Itself
UniCloud
Role-based access control, agent provisioning, and JML lifecycle automated — compliance enforced at the infrastructure level, not by policy
Full immutable audit trail on every system change, access event, and interaction — always retrievable, always current
Intelligence That Drives Continuous Improvement
UniDashboard
Real-time compliance health dashboards for QA leaders, operations managers, and executives — simultaneously, live
AI surfaces coaching patterns, violation trends, and performance trajectories — not just scores, but direction
Business Outcome
100% interaction coverage — every call scored, every agent evaluated, zero blind spots across every shift
Compliance by design — script adherence and regulatory rules enforced automatically — not audited after the breach
3× faster agent improvement — AI-curated coaching moments surface real examples automatically — supervisors coach, not search
Audit-ready always — encrypted, indexed interaction records accessible for regulatory review at any time
Lower QA overhead — autonomous AI scoring eliminates manual listening — quality teams focus on improvement, not administration
Let’s Transform Your Customer Conversations into Outcomes
Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.
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