AI-Orchestrated Revenue & Compliance Intelligence — CX Built for Banking & Financial Services

Banking and financial services contact centers operate under unique pressure — every interaction carries compliance weight, every conversation is a potential liability, and every missed opportunity is measurable revenue loss.

Consilium sits above your contact center stack — adding AI decisioning, compliance automation, identity verification, collections intelligence, and quality governance trusted by banks, lenders, and financial services enterprises across 120+ countries

Financial Services Engagement Capabilities

AI-Orchestrated Collections & Outbound

UniCampaign

  • PTP scoring prioritises highest-likelihood contacts first — every dial a calculated recovery move

  • TCPA, FDCPA, DNC, and state-level compliance enforced automatically — before the dial, not after the breach

Unified Agent Workspace & Intelligent CRM

UniAgent

  • Full CRM context — account history, balances, and prior contacts — surfaced before every interaction

  • AI Copilot delivers compliance prompts and next-best-action in real time — post-call notes logged automatically

Digital Onboarding & Identity Verification

UniVCX

  • eKYC with face capture, OCR, and biometric authentication — verified in-session, compliant by design

  • Live e-signature closes agreements at the moment of commitment — revenue realised before intent cools

AI Quality Intelligence & Compliance

UniQM

  • 100% of interactions AI-scored — mis-selling, disclosure failures, and violations flagged instantly

  • Script adherence enforced in real time — every call, every agent, every regulatory requirement

Real-Time Supervisor Intelligence

UniRSM AI Pro

  • Live sentiment and violation detection — at-risk interactions flagged before they escalate

  • Whisper coaching and instant barge-in — supervisors act in the moment, not after the damage

     

CX Operations & Compliance Governance

UniCloud

  • Agent provisioning, access control, and JML lifecycle automated — zero configuration gaps

  • Full audit trail on every change — immutable, role-controlled, PCI DSS and SOC 2 compliant

Accelerate Financial Performance

  • Higher collections recovery — AI propensity scoring directs effort to highest-likelihood contacts first

  • Faster onboarding — digital KYC, video, and e-signature reduces days to minutes

  • 100% compliance coverage — every interaction monitored, scored, and audit-ready

  • Fraud prevention — biometric eKYC and video identity verification in every regulated session

  • Audit-ready operations — encrypted records, governance trails, and immutable audit logs — always

Let’s Transform Your Customer Conversations into Outcomes

Connect with our experts to discover how Consilium can help you optimize engagement, automate workflows, and deliver exceptional CX at scale.

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