REDEFINE CX WITH CONSILIUM CUSTOMER ENGAGEMENT PLATFORM FOR TELECOM
Improve Customer Engagement through All-In-One Integrated Consilium UniSuite™
Consilium Customer Engagement Platform (CEP) is suitable for businesses in the telecommunication sector that want to offer a differentiated experience to their demanding customers. With high call volumes, various products, packages, and a wide range of service issues, customer engagement is a crucial strategy for contact centers in this industry. Empower the agents with integrated solutions offering 360-degree customer information without switching screens to provide an exceptional customer experience.
Telecom - Focused Use Cases
Unified Agent Desktop
Consilium provides industry-specific UniAgent™ desktops that help streamline operations by empowering agents with the correct, timely, and accurate information to work while dealing with customers.
Mobile Dashboard
UniDashboard™ provides access to contact center real-time statistics for supervisors from mobile devices through texts, alerts, and emails when the threshold is breached.
Historical Reporting
Empower agents and supervisors with an intuitive UniInsight™ BI-driven reporting solution that helps create, manage and schedule reports in one click.
Telecom Industry Focused HUNA Chatbots
Consilium AI-powered intuitive UniCh.AI™ solution helps telecom companies achieve customer needs at every touchpoint. Chatbots, voice bots, and conversational technology can all be integrated into your contact center to reach customers through many channels.
Connect with Customers on their Channels
Video Chat and Calls
The transition from chat to live video to Co-browse to provide first-touch issue resolution and provide efficient real-time instructions and support to telecom customers using the UniVCX™ Video Customer Experience platform.
Social Conversations
Empower customers to reach you at any time on any social channel. With the UniAgent™ desktop, everything is integrated into a single workspace, and AI handles routing, pulls up customer information, and suggests responses.
Text Messages and Emails
Receive automated outbound text messages and emails for payment reminders and billing information using UniCampaign™ list and campaign management solution.
Webchat and In-app
Initiate and receive real-time conversations from customers promptly using UniCh.AI™ chat options
