AI and digital powered Smart Cities solutions
Citizens in smart cities expect the highest quality of care during time of an emergency and the Consilium UniContact™ is emergency contact center solution that can provide 24/7/365 services. Consilium UniContact™ is all-in-one AI-enabled an intelligent cloud Contact Center solution that not only enhances Customer Experience (CX) across multiple channels such as Voice, Email, Chat, SMS, and Video but it also offers advanced features such as Chat Bots, Mobile Agents, SOS, and Artificial Intelligence (AI) to automate responses.
UniContact™ can also be applied to futuristic Smart Cities looking for an intelligent and connected experience solution. Following UniContact™ intelligent management approach, Smart Cities can deliver informed decisions that improves the environment for its residents. UniContact™ uses the latest Information and Communications Technologies (ICT) to build a ‘system’ for smart cities that combines Chat Bot, Omnichannel interaction, Mobile Agents, SOS and Artificial Intelligence (AI) that provides a holistic set of ICT solutions.
Use Cases
- Multi-Channel/Media communication & Collaboration
- Voice Call, Data, Video Call, social media, SMS, Email, Fax and Web Chat
- Continuously Talk never stop for Mobility
- Any Time, Any Place, Any Device
- Integrate Enterprise process flow
- Centralized Admin/Operator User Interface
- Multi-Language Support
- Web Provisioning Access Log
- Easy Web GUI (HTTP/HTTPS)
- Real Time System Monitor &Tracing
- System Statistic Reports
- Provides Quarterly, Hourly, Daily Performance Report
- Support Multi-tenant Performance Reporting
- Contact Center, Agent group, and ACD-DN Performance Report
- Multi-Tenant Outbound Campaign Manager
- Campaign Execution Time, Period and Priority
- Support Contact List, Do Not Call List and Dial List
- Support Campaign or Agent Call Back
- Total Recording
- Selective Recording
- Recording-on-Demand
- Silent Monitoring
Video-On-Hold is supported while a customer is waiting in queue for a live agent to become available
- Support SIP Hard Phone/Soft Phone or WebRTC Phone
- SDK support HTML 5 standard, Running under Windows, Linux, Mac, Android, iPad etc.
- Built-in Ready to Run Agent Desktop
- Provide Screen Popup URL for CRM Integration
- Support Voice Logging, Coach, Conference, Monitor Whisper etc.
- Support Multi-Tenant Virtual Contact Center
- Support Flexible and Intelligent ACD Routing Strategies
- Built-in KPI, Wallboard and Performance Reports
- Support IPv4/IPV6
- Support Hitless HA
- Support Customer Text Chatting/Click to Call
- Support Multi Contact Channels Service
- Support Campaign Outbound Integration
