In-app and In-browser Video and Voice with Consilium UniVCX™ for Enhanced Customer Engagement
Discover the full potential of your customer service with Consilium Video Customer Experience platform (UniVCX™)- a cutting-edge solution seamlessly integrated into your existing contact center infrastructure. It empowers businesses to deliver superior, real-time support with advanced tools designed to transform every customer interaction.
Enhance customer engagement with high-quality video and voice communications, along with interactive co-browsing for efficient guidance.
Facilitate seamless, dynamic conversations with integrated document sharing and scanning to streamline workflow and boost customer satisfaction.
Ensure a consistent and seamless experience across all mobile devices with UniVCX’s mobile SDKs, extending your reach.
Safeguard sensitive customer information during co-browsing sessions, while using annotation tools for enhanced collaboration.
Personalize and enrich video interactions with customizable virtual backgrounds, creating a more engaging and professional customer experience.
It allows customers to initiate click-to-call video-based conversations with contact center agents, enhancing customer experience (CX) and reducing wait times and designed to meet WCAG (Web Content Accessibility Guidelines) and ensure compatibility with JAWS (Job Access with Speech) for Kiosks screen reading software.
UniVCX™ Cobrowse Solution
Consilium UniVCX empowers agents to provide real-time, hands-on assistance, seamlessly guiding customers through webpages and applications. By integrating cobrowsing with voice and video communication, it simplifies processes, reduces effort, and ensures efficient, secure support interactions.
UniChAI™ Chatbot and AI Solution
Tailored AI platform for personalized customer experiences across all channels, driven by advanced bot technology that understands customer intentions and transactions across social, webchat, and IVR platforms.
Consilium HUNA- AI Powered Chatbot
Huna operates independently, without requiring a cloud subscription or internet connection. It is the fast, easy and scalable way to automate for enterprises.
UniChAI Support Engines
Contact us to explore how UniVCX can enhance your customer service strategy and drive performance
