UniCampaign™ Outbound List and Campaign Manager
UniCampaign™ empowers organizations to elevate customer engagement with an advanced omnichannel campaign management solution. It seamlessly integrates with any contact center to enhance outreach across voice, SMS, email, social media, and WhatsApp.
Leveraging intelligent automation, workflow optimization, and predictive analytics, UniCampaign™ ensures timely and personalized interactions, driving improved revenue outcomes across sales, collections, and service, all while maintaining compliance. Transform your proactive consumer engagement with data-driven campaigns that boost efficiency and effectiveness.
UniCampaign™ integrates seamlessly with your contact center for preview and progressive dialing modes. The platform provides Call Progress Analysis (CPA) and Answering Machine Detection (AMD) to connect agents to live calls and maximize the use of their time.
UniCampaign™ Engagement enables you to engage in 2-way conversations with customers using voice, email, text-SMS, and messaging channels. Campaigns can leverage live agents or be automated using voicemail drops and conversational bots.
UniCampaign™ Engagement features numerous compliance checks that can be easily activated, including Do Not Call (DNC) number filtering and segmentation of contacts based on Prior Express Written Consent (PEWC). These tools enable you to conform to privacy regulations including TCPA, GDPR, CCPA, and others.
UniCampaign™ Engagement includes a powerful Contact Selection Strategy (CSS) builder that lets you prioritize contacts with the utmost precision. Contact Selection Strategies can leverage AI-driven features like Best Time to Call (BTC), best channel to use, and propensity models (e.g., buy or churn).
UniCampaign™ Engagement lets you control the execution of all campaigns in real-time from a unified dashboard. Campaigns can also be activated or scheduled, and administrators can make instant changes or pause campaigns without IT support.
UniCampaign™ Engagement is natively integrated with contact centers, leveraging agent skills and management features. Calls are distributed using their routing. The agent experience is built into the platform, allowing support for blended operations.
Enhanced Campaign Efficiency and Execution
UniCampaign is a powerful workflow engine driven by automation and predictive algorithms to improve Right Party Contact rates and maximize revenue outcomes. Leverage revenue intelligence, AI, and intelligent prioritization rules that determine contact timing, frequency, and retry sequences. Our Next Best Action intelligence helps deliver personalized engagement experiences, strengthening customer trust and enhancing brand loyalty. Need a quick campaign adjustment? UniCampaign’s intuitive Campaign Builder makes modifications fast and easy.
Dynamic Omnichannel Campaigns for Revenue Growth, Collections & Customer Loyalty
Maximize customer engagement and contact rates by reaching people on their preferred channels (voice, SMS/messaging, or email) at the optimal times. UniCampaign provides comprehensive dialing options—including Preview, Progressive, Predictive, and Agentless modes—offering the ideal blend of live-agent, agent-assisted, and automated campaigns to enhance customer interactions and boost results.
Seamless Call Compliance Integration
Stay safe and compliant with ease. UniCampaign’s built-in Compliance Manager performs real-time checks for restricted contacts to safeguard your campaigns. Maintain compliance with TCPA, DNC, FDCPA (Reg F), GDPR, CCPA, and other local regulations with streamlined, built-in controls. Utilize Right-to-Know and Right-to-be-Forgotten workflows and reporting features to ensure end-to-end compliance across all campaigns.
Ready CTI Connectors For Your Applications
Consilium embedded CRM-CTI Connectors and expert agent desktop gadgets are compatible with Cisco and Genesys contact centers and can automatically display the relevant customer information, enabling agents to handle calls more effectively.
