Management Suite
Deliver a rich suite of powerful service automation and management capabilities with automated omnichannel outbound campaigns, advanced provisioning methods, and service automation workflows with Consilium UniCampaign™ and UniCloud™ solutions integrated into the Management Suite of Customer Engagement Platform (CEP).
UniCloud™ Contact Center Provisioning & Automation Platform
UniCloud™ is a powerful service automation and provisioning platform that enables service providers to create, manage, and support multiple tenants within the Cisco UC and Cisco/Genesys cloud contact center platforms using a single-pane-of-glass view that unifies both, UC and contact center provisioning. The platform seamlessly integrates with Microsoft Active Directory, HR systems, and ITSM systems through our robust RESTful APIs. UniCloud™ allows seamless data migration, making it a breeze to provision and set up your contact center in Genesys, Amazon Connect, or Cisco.
- Single Pane-of-Glass for UC and CC provisioning
- Automate MACDs
- Bulk and Quick Provisioning
- Monitoring Module
- Granular Level Security and Delegation
- Zero-Touch Provisioning
- Advance Reporting and Analytics
- Day-0, Day-1, and Day-2 Provisioning
- Assurance Module
UniSupervisor™ For WxCC
UniSupervisor™ offers supervisors a single-pane view within the Cisco Webex Contact Center ecosystem, integrating Cisco Webex View, MS Teams View. This unified platform facilitates oversight of teams, queues, and services, with real-time monitoring of performance metrics and workflows. Administrative tasks, including managing critical flow values and post-call surveys, are simplified with features like the Supervisor Management Console – CC Navigator. UniSupervisor™ consolidates tools, streamlines processes, and provides data-driven analytics for informed decision-making, ensuring an optimized contact center management experience.
- CC Navigator: It eliminates the need for updating/editing the media flow from the Management Portal, enabling supervisors to do it from the WxCC desktop instead.
- Post-Call Survey: It simplifies update/edit of Surveys in Place both for voice and Digital Channels . It enables efficient assessment of customer satisfaction scores, gathering valuable feedback for service enhancement.
- Supervisor Tools Support(WxCC)
- Microsoft Teams Integration
UniStudio™
Consilium UniStudio™ is your solution for rapid IVR call management. With the ability to quickly implement changes to your contact center hotline prompts and configurations, UniStudio™ ensures seamless operation even in urgent situations like national holidays. It provides on-demand access to technical team members, empowering you to efficiently address evolving needs with ease.
- Enhanced Prompt Management
- Ad Hoc Announcements Flexibility
- Emergency Mode Operations
- Holiday Calendar Configuration
- Granular Role-Based Access Control (RBAC)
- . Audit Trail for Enhanced Security and Accountability
- Incorporates Text-to-Speech (TTS) Capabilities
- The Latest Natural Language Processing (NLP)
- Unified with Consilium UniCloud
Business Communications Operations Management (BCOM) solution for Contact Centers
Consilium UniCloud™ and UniCampaign™ are a multi-device, multi-vendor, and multi-tenant, BCOM solutions and offer comprehensive integration to business and user lifecycle events.
The power of omnichannel engagement on voice, text-SMS, messaging or email channels
Integrated compliances with TCPA, GDPR, CCPA regulations
Smart campaign design with APIs to connect to your custom apps and file imports
Maximize agent productivity using best-in-class statistical and predictive algorithms
Unified management for multi-vendor, on-premise and cloud-based environments
Workflow automation for system administrators’ routine tasks and MACDs
