About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)
We encourage you to visit our website https://www.consiliuminc.com before the interview to get an overview of our company and products
Job brief
We are looking for an organized, detail-oriented individual to join our team as a software project manager having 10+years of experience. The responsibilities of the software project manager include overseeing software projects from start to finish, managing and motivating software developers and other team members, giving customer presentations.
Project Manager Responsibilities:
- Good domain knowledge of Contact Center, Cloud based applications, AWS hosting etc
- Experience with executing Contact center projects
- Discussing potential projects and their parameters with clients, executives, and development team.
- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
- Participating in and supervising each stage of the project, ensuring each project stays on schedule and adheres to the deadlines.
- Creating a project budget and ensuring the project adheres to the budget as closely as possible.
- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
- Tracking milestones, deliverables, and change requests.
- Delivering completed software products to clients and performing regular checks on the products’ performance.
Requirement:
- A bachelor’s degree in information technology, software development management, software engineering, computer science, or a related field.
- Experience in managing complex call center deployments with multiple channels (voice, video, chatbots)
- PMP Certification
- Proven experience in project management and software development.
- Excellent technical knowledge.
- Excellent client-facing written and verbal communication skills
- Good leadership, decision-making, and organization skills.
- Strong attention to detail and multi-tasking skills.
Location: New Delhi and Can be reassign to North America & EMEA locations
Compensation: As per Industry standards
Working at Consilium Software
We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That’s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium!
Please send your resume to careers@consiliuminc.com
