Unify all your customer interactions to deliver personalized & contextual CX across voice and digital channels.
- UniAgent™- Smart CRM- CTI Connectors - UniXpert™- CRM Connectors Gadgets - UniContext™- Contextual Management - UniSocial™- Multi-Channel Social Engagement
Enhance digital intelligence with All-In-One AI Enabled Cloud Contact Center from Consilium.
- UniCloud™- Provisioning & Automation Platform - UniSupervisor™- For WxCC - UniStudio™
Offers compliance-focused, omnichannel outreach capabilities to optimize outbound lists and streamline campaign workflows across various communication channels.
- UniCampaign™- List & Campaign Management- UniVRM™- Virtual Relationship Management
Design your customer journey with Next-Gen AI & Video enabled Customer Engagement Platform
- UniVCX™- Video Customer Experience- UniCh.AI™- AI & Chatbots
Improve decision making & quality management with AI-Powered Consilium Business Intelligent (BI) platform.- UniRSM™- Remote Silent Monitoring & Coaching- UniQM™ & UniVOX™- Quality Monitoring & Speech Analytics-UniInsight™ & UniDashboard™- Advance Reporting & BI
Consilium offers an array of solutions powering over 1 billion customer interactions.
- Certified Webex CC Partner- AWS Consulting Partner- Cisco & Genesys contact center deployment- UniHub™ for Amazon Connect
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2017 Genesys logo (PRNewsFoto/Genesys)
