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Genesys

Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels. Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. Consilium products are listed on Genesys AppFoundry as Pure Cloud Embedded Framework and Premium applications that can be integrated with Genesys Cloud to provide complete integrated all-in-one contact center suite for enhancing digital intelligence and improving customer experience (CX). The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Consilium Solutions and Services for Genesys Contact Centers

UniAgent™ is a Smart CTI Connector available on Genesys App foundry as a pure cloud embedded framework application and provides intelligent single-screen interface that merges Genesys contact center platform functionality into more than 20+ CRM’s.

UniCampaign™ is a conversational List and Campaign Management (LCM) solution available on Genesys App foundry as a premium client application and complements Genesys' outbound dialer to implement voice and digital outbound strategies, automate list import and export, and improve control and compliance.

UniCloud™ is a service automation, provisioning and management platform listed on Genesys App foundry as a premium client application and automates Genesys Cloud user provisioning with a sync to Active Directory, manages security and risk with role-based access and granular control, and provides a single pane of glass tool for contact center management and monitoring

UniInsight™ is a business intelligence (BI) reporting and analytics solution with intuitive Report Designer, multi-device Dashboard and Wallboard that offers 360° Insight into your Genesys contact center performance to simplify business operations and drive better and timely decisions.

UniVCX™ and UniCh.AI™ are video customer experience and conversational AI chatbot solutions for Genesys contact centers and combines live chat, video, co-browsing, kiosk, recording, digital banking and e-KYC features to deliver digital-first CX.

Consilium is Genesys global and technology partner and provide advanced professional services to migrate from Avaya and other contact center platforms to Genesys Cloud including voice services, customer self-service, digital channels, inbound routing, outbound campaigns, workforce engagement, unified communications, and reporting and analytics.
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Consilium Advantage

  • More than 25 years of Contact Center industry experience
  • Qualified resources with required training/Certifications
  • Provide customers with best-in-class applications tightly integrated with Genesys contact centers.

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