Translate CX strategy to digital customer engagement across Genesys Contact Centers
Accelerate value and transform the customer experience with Consilium solutions on Genesys AppFoundry
Get High ROI and exceptional CX for
Genesys Engage, Cloud and Pure Connect with Consilium Solutions
UniAgent™ CRM-CTI Connectors
UniAgent™ provides contact center agents with an intelligent single-screen interface that merges Genesys Cloud contact center platform functionality into the CRM user interface.
UniCampaign™ Outbound List and Campaign Manager
Consilium UniCampaign™ is an omni-channel List and Campaign Management (LCM) solution which complements Genesys Cloud outbound dialer with the most advanced list and campaign management features.
UniCloud™ Automation and Provisioning Platform
Consilium UniCloud™ is a provisioning platform that automates Genesys Cloud user provisioning with a sync to Active Directory, Manages security and risk with role-based access and granular control.
UniVCX™ Video Customer Experience Solution
UniVCX™ is next-generation Video collaboration platform from Consilium that allows customer service contact centers to add three synchronous digital channels to Genesys contact center platforms that combine live chat, video, and co-browsing.
UniInsight™ and UniDashboard™ Analytics and BI Platform
Consilium UniInsight™ is an intuitive business intelligence (BI) reporting and analytics solution which can combine data from Genesys contact centers to simplify custom historical and real-time reporting.
UniCh.AI™ AI and Conversational Engagement Platform
UniCh.AI™ is a conversational AI engagement platform designed to deliver a personalized customer experience across any application, device, or channel, with an advanced HUNA bot and virtual agent to recognize customer intentions.
Keep conversation flowing
Deliver seamless self-service and agent-assisted experiences for Genesys Contact centers with Consilium digital engagement solutions.
Easy and Seamless Integration
Consilium products seamlessly integrate with your Genesys solutions, taking your contact center's performance up a notch
On-cloud or On-Premise Deployments
Choose your deployment option based on business and customer needs, with the cloud enabling your operations to scale faster
Quick and Easy Installations
A faster and efficient go-live will get the contact center operations up and running.
Customizable to suit your needs
Define your unique use case(s) and customize contact center solutions according to your own requirements
