Deliver Real-Time Visibility and Unified Reporting with UniDashboard™
Empower your contact center with a unified wallboard, dashboard, and floor manager that consolidates data from telephony, ACD, dialer, and digital channels—leveraging real-time KPIs and AI-driven analytics to boost performance and cut costs.
Display crucial metrics on large screens, desktops, or mobile devices for instant situational awareness.
Configure widgets, thresholds, and color-coded alerts to highlight areas needing immediate attention.
Filter data by agent or skill group, granting supervisors quick insights for rapid course correction.
Track calls across Cisco and non-Cisco sources for a complete, end-to-end performance view.
Use predictive analytics to anticipate call volumes, optimize workforce productivity, and reduce agent turnover.
Integrate with UniInsight™ for advanced reporting and analytics, consolidating multiple data sources into actionable intelligence.
Ready to optimize your operations and elevate your CX?
Contact us for a demo to explore UniDashboard™ and UniInsight™
