Consilium Software with Cisco Webex Collaboration Experience
Consilium Expands Strategic Capabilities with UniCampaign™ – Delivering AI-Powered, Compliance-First Advanced Outbound Campaign Management for Webex Contact Center
Singapore, Canada & USA, 20 March 2025 — Consilium Software, a global provider of AI-powered customer engagement solutions with over 25 years of expertise in outbound campaign management, announces launch of UniCampaign™, available now on the Webex App Hub.
UniCampaign™ is a comprehensive outbound campaign management solution, designed to enhance Webex Contact Center’s native outbound capabilities. These enhancements ensure optimized performance, increased revenue generation, and proactive customer engagement, all while maintaining strict regulatory adherence.
“With UniCampaign for Webex Contact Center, we are transforming outbound campaign management through AI, automation, and data-driven intelligence,” said Pramod Ratwani, CEO of Consilium Software. Our mission is to empower Webex contact centers with innovative technology that enhances efficiency, ensures compliance, and improves customer engagement. This demonstrates our commitment to continuous innovation with Cisco and delivering unparalleled value to our clients.”
Key Benefits of UniCampaign™ for Webex Contact Center include:
• Consilium supports a variety of dialing options – Preview, Progressive, Predictive, effective and scalable.
• Omnichannel Communication – Engage customers across Voice, SMS, Email, WhatsApp, and IVR Campaigns.
• Advanced List Segmentation and Campaign Balancing – Precisely target audience groups with enhanced segmentation capabilities.
• Intelligent Throttling Mechanism – Prevent system overload and agent fatigue by optimizing call placement based on AI-driven call outcome predictions.
• EHR – EMR Integration – Enhance healthcare communications with seamless integration into electronic health record (EHR) systems.
• Cloud-Based Multi-Tenancy Architecture – Experience greater flexibility and security with a cloud-native multi-tenant architecture.
• Compliance & Data Privacy – Ensure regulatory adherence with built-in compliance checks for time zones, DNC lists, and state laws, as well as certifications like SOC 2 Type 2, GDPR, ISO/IEC 27001, and ISO 9001.
Consilium UniCampaign is now available on the Webex App Hub.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our SOC 2 Type 2, ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
