Consilium Software Improves Customer Experiences with Webex by Cisco
Consilium Software launches UniVCX™ 10.0, a next-generation solution that integrates seamless video, voice, cobrowsing, and AI to enhance omnichannel contact center capabilities
Singapore, Canada & USA, 28 March 2025 — Consilium Software, a global provider of customer engagement solutions with over 25 years of expertise, today announced that UniVCX™ 10.0, a new solution that enhances real-time support capabilities for contact centers, is now available on the Webex App Hub.
UniVCX™ 10.0 introduces advanced cobrowsing functionality and is natively integrated with WebRTC-based voice video and AI-powered interactions to enable an interactive and personalized support experience. The platform allows contact center agents to visually guide customers through websites and applications in real time—enhancing understanding, reducing time-to-resolution, and improving overall satisfaction. UniVCX™ further enables video and expert assistance on mobile apps, websites, and video kiosks, seamlessly connecting end-users to Webex Contact Center agents.
“UniVCX™ marks a significant milestone in the evolution of video collaboration,” said Pramod Ratwani, Founder and CEO of Consilium Software. “It brings together video, voice, co-browsing, and AI in one unified platform, making customer interactions more seamless and effective. This release reflects our vision to help businesses deliver smarter, faster, and more engaging support experiences.”
Key Benefits of UniVCX™:
• Voice/Video/Co-Browsing Capabilities: Enhance customer engagement with high-quality video and voice communications, along with interactive co-browsing for efficient guidance.
• Real-Time Chat with Document Sharing and Scanning: Facilitate seamless, dynamic conversations with integrated document sharing and scanning to streamline workflow and boost customer satisfaction.
• Virtual Supervisor Support: Allow agents to request supervisor assistance or make a separate call.
• Dynamic Content Visibility Control: Limit visibility to specific web pages or applications dynamically during a session.
• PII Masking & Annotation: Protect sensitive data, such as credit card numbers and passwords, by masking them during sessions.
• Desktop SDK for Co-browsing: Enable clients to integrate the co-browse module into their existing desktop applications for smooth transitions.
• Security and Compliance: UniVCX Co-browsing adheres to ISO 27001 and SOC 2 Type 2 standards, ensuring secure and compliant operations.
• Mobile Device Compatibility: Seamlessly integrate with iOS and Android applications using the UniVCX SDK.
Consilium UniVCX is now available on the Webex App Hub.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our SOC 2 Type 2, ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
