UniCampaign™ : Compliance & Control
Stay Updated with Dynamic Regulatory Requirements
Laws and regulations are constantly evolving.UniCampaign provides tools to help you easily configure, manage, and deploy compliance strategies, ensuring you stay compliant with changing state, local, and industry standards.
Minimize Compliance Risks Across All Channels
Reduce the likelihood of regulatory issues by monitoring 100% of interactions—calls, emails, SMS, and chat. Consiloum offers real-time compliance checks to safeguard your business across every communication channel.
Enhance Customer Experience & Boost Satisfaction Scores
UniCampaign’s advanced compliance solutions, including Optimal Contact Timing and Channel Selection, empower you to engage customers at the right moments, improving their experience and enhancing satisfaction metrics.
Key Features
Real-Time Compliance & DNC Management: Ensure adherence to regulations (TCPA, GDPR, DNC) with real-time monitoring and automatic DNC rule application across all channels.
PII Protection & Access Control: Secure personal data with role-based access, allowing only authorized users to handle sensitive information.
Contact Frequency & Scheduling Control: Prevent over-contacting with daily/monthly limits and optimize engagement by scheduling with time zones and holidays in mind.
Customizable Compliance Rules: Adapt compliance with state-level controls, unique IDs, and detailed rule conditions tailored for specific channels.
Comprehensive Workflows & Reporting: Streamline compliance with data rights workflows and in-depth reporting to ensure and track regulatory adherence.
Stay Protected with Outbound Calling Compliance Tools
UniCampaign provides trusted tools to help you manage operations in line with regulatory and industry standards, such as TCPA (Telephone Consumer Protection Act), CFPB (Consumer Financial Protection Bureau), Ofcom (U.K. Office of Communications), and more. Ensuring compliance is essential, as non-compliance can result in fines and legal consequences
Minimize TCPA Risks & Penalties
Lower the chances of regulatory violations when making calls or sending texts by leveraging a robust combination of technology and consent management. Whether your focus is on outreach, servicing, or collections, our compliance condition builder helps mitigate risks associated with TCPA compliance.
Ready CTI Connectors For Your Applications
Consilium embedded CRM-CTI Connectors and expert agent desktop gadgets are compatible with Cisco and Genesys contact centers and can automatically display the relevant customer information, enabling agents to handle calls more effectively.
