Collections and Telemarketing Campaigns
BFSI (banking, financial services and insurance) customers demand personalized touch based on their preferred channel and time/day of contact and Consilium UniCampaign™ offers personalized collection and telemarketing voice and SMS campaigns to customers and provides customer journey visualization for agents with contextual information and recommendations for next-best actions.
Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements Genesys , Cisco (UCCE, UCCX and PCCE) and Amazon Connect outbound dialer with the most advanced list and campaign management features, allowing rapid and easy setup of outbound campaigns by non-technical business users using a single interface that combines calling list import and list management (including direct interfaces to CRMs), campaign configuration and control with multi-level filters and thresholds, monitoring, reporting and even the export of call results.
UniCampaign™ not only simplifies and automates outbound dialing but provides an entire real-time customer journey experience management. UniCampaign™ is trusted by hundreds of clients across key verticals who wanted to create data-driven outbound contact rules, based on client profile and propensity modeling, data on digital interaction preferences, and insights from external data sources such as CRMs and social media. UniCampaign™ has native integration with CRMs like Salesforce and Microsoft Dynamics to drive seamless import and export of calling data and dialing in a FIFO (first-in, first-out) or LIFO (last-in, first-out) fashion.
Use Cases
UniCampaign™ offers SMS, Voice and email campaigns with contextual mutlichannel outbound campaign management capabilities.
UniCampaign™ includes a powerful Contact Selection Strategy (CSS) builder that lets you prioritize contacts with the utmost precision. Contact Selection Strategies can leverage Alpredictions including Best Time To Call (BTTC), best channel to use, and propensity models (e.g. buy or churn).
UniCampaign™ has comprehensive outbound compliance to TCPA guidelines which includes multiple layers of DNC filtering and scrubbing of litigate participants that can be easily activated including Do Not Call (DNC) number filtering and segmentation of contacts.
Callback Manager (UniCBM™) reduces the impact of customer abandon rates and calls waiting in queue resulting in higher customer satisfaction.
UniCampaign™ provides a comprehensive set of real- time campaign reports and customers can control the execution of all campaigns in real-time from a unified dashboard.
UniCampaign™ provides an import utility, pre-built integrations, and APIs to load contacts from multiple sources and CRMs like Salesforce and Microsoft Dynamics.
