Powering seamless customer experiences for every customer journey across Cisco Contact Centers
Customize your Cisco Contact Center with Consilium Customer Engagement Platform from the Cisco’s Solution Plus (S+) community of CX partners.
Comprehensive best-in-class
CUSTOMER ENGAGEMENT PLATFORM
Interaction Suite
Interact with your customers where they truly begin their journeys, supporting digital, and messaging channels across Cisco UCCX, UCCE & PCCE contact centers for proactive customer reach.
Management Suite
Comprehensive end-to-end Management platform for Cisco UCCX, UCCE & PCCE contact centers combining service automation workflows, advance provisioning methods and outbound list and campaign manager capabilities embedded into one Customer Engagement Suite.
Intelligence Suite
Get deep operational insights into Cisco UCCX, UCCE & PCCE contact centers with interactive reporting, dashboards and AI-Powered Consilium Business Intelligence (BI) platform.
Enhance Your Cisco Capabilities and End-to-End Customer Journeys
Give your customers a smart start to their journey by meeting them at their digital entry point and guiding them seamlessly along their journey across any channel they choose.
AI Powered Intelligent Chatbots
Conversational AI HUNA bots for voice & chat interact with customers for more natural, personalized assistance, powered by artificial intelligence.
Video Calling, Chat and Co-browsing
UniVCX™ is next-generation Video Customer Experience platform that combines live chat, video, and co-browsing features.
Outbound Voice, Email and SMS Campaign
Consilium UniCampaign™ is an omni-channel List and Campaign Management (LCM) solution which complements Cisco outbound dialer to implement voice and digital outbound SMS and Email Campaigns.
Personalized CX across Digital Channels
UniAgent™ CRM-CTI connectors empower contact center agents with complete access to customer critical information like contact details, interaction history etc. and CTI call controls on CRM screen to deliver a personalized, contextual, and omni-channel customer experience (CX) across voice and digital channels.
