Campaign Suite
An advanced solution for managing and optimizing outbound campaigns, combining tools like UniCampaign™ for compliant, omnichannel outreach and precise list management. This suite empowers businesses with automation, real-time analytics, and streamlined workflows across various channels to drive targeted, efficient customer engagement.
Intelligent outbound digital campaigns to proactively engage customers on voice and digital channels like SMS, and email.
Contact Selection Rules (CSR) with template-based global filters that allow filters to be re-used and template creation with a set of global filters.
Multiple calling lists can be assigned to the campaign and priority can be assigned to each calling list. The campaign will start dialing contacts based on the highest priority assigned to contact list.
The contact list can be rechurned for redialing based on Call results and Agent Wrap-up.
UniCampaign™ has a target-based dialing capability, once the target is met, the system automatically stops dialing.
Each contact record is uniquely identified using UID (unique identifier) feature.
Contacts from the list can be appended, deleted and sorted in run-time using this feature.
Schedule the best contacts (voice, email, and/or text messages) for each time range of the day using Consilium's proprietary AI-based autonomous self-learning BTTC engine. |
Multiple calling lists can be assigned to the campaign and weightage can be assigned to each calling list. The campaign will start dialing contacts based on the weightage assigned to the contact list.
Multiple layers of DNC filtering and scrubbing of litigation participants using DNC.com, internal custom database and gryphon.
UniCampaign™ offers a Freeform SQL module for customers to write customized queries and can fetch data and custom reports for outbound campaigns to download in CSV format from the database.
A unified multi-vendor integrated UniCloud™ customer engagement platform for single-pane-of-glass Unified Communication UC and Contact Center CC management.
This feature allows filters to be re-used and template creation with a set of global filters in contact selection rules (CSR).
Specific-agent outbound dialing; when only the specific agent assigned to the customer; also sometimes known as virtual relationship managers in the context of the BFSI industry; are intended to make the outbound calls
Allows a sequence of campaigns to run, such that as soon as one campaign ends, the next one starts automatically, and the voice campaign can be followed by an SMS and email campaign.
Distribute calling lists to agents with human intervention, allowing them to dial the contact when the use of an automatic dialer is not allowed by legislation.
A self-care portal for managed services specific automation of MACDs (moves, adds, changes and deletes) that enable end - user empowerment and streamlining of Day-2 operational tasks.
System alerts and audit reports can be generated to check overall health of system.
UniCampaign™ Outbound List and Campaign Manager
UniCampaign™ by Consilium Software is a powerful omnichannel campaign management solution designed to optimize customer engagement across voice, SMS, email, and digital channels. With intelligent automation, compliance tools, and AI-driven insights, UniCampaign™ enables businesses to run efficient, compliant, and personalized outbound campaigns that enhance customer relationships and drive growth. – Omnichannel Outreach: Engage customers on voice, SMS, email, and WhatsApp from a unified platform. – AI-Driven Campaign Optimization: Improve timing and effectiveness with AI insights. – Advanced Compliance Tools: Includes DNC, TCPA, and GDPR compliance for safe outreach. – Virtual Relationship Management: Assign agents to contacts for personalized, preview-enabled calls. – Digital Chaining: Design seamless customer journeys across multiple channels. -Best-Time-To-Call (BTTC): Use analytics to optimize contact timing. – Multi-Tenant Architecture: Manage multiple teams or units from one secure platform. – Comprehensive Analytics & Reporting: Access actionable insights to refine and improve campaign performance.UniVRM™ Virtual Realationship Manager
UniVRM (Virtual Relationship Manager) is a dedicated solution within UniCampaign™ designed to strengthen customer-agent relationships through personalized, scheduled interactions. UniVRM empowers agents to connect with assigned customers for ongoing support, feedback, upselling, and cross-selling. This feature enables campaigns to operate as preview dialing enabled, where each contact is specifically aligned with an agent, ensuring a personalized approach that builds trust and loyalty.- Single Point of Contact: Acts as a dedicated representative for each customer, fostering personalized interactions.
- Increased Efficiency: Streamlines agent-customer assignments, optimizing contact workflows and productivity.
- Enhanced Customer Loyalty: Drives stronger customer relationships through regular, trust-based engagements.
- Improved Customer Service: Ensures timely support and feedback gathering, enhancing overall customer satisfaction.
- Cross-Sell and Up-Sell Opportunities: Provides a platform for promoting additional services tailored to customer needs.
- Campaign-Level Configuration: Allows specific campaigns to enable Virtual Relationship Manager settings, customizing the VRM experience per campaign.
Business Communications Operations Management (BCOM) solution for Contact Centers
Consilium UniCloud™ and UniCampaign™ are a multi-device, multi-vendor, and multi-tenant, BCOM solutions and offer comprehensive integration to business and user lifecycle events.
The power of omnichannel engagement on voice, text-SMS, messaging or email channels
Integrated compliances with TCPA, GDPR, CCPA regulations
Smart campaign design with APIs to connect to your custom apps and file imports
Maximize agent productivity using best-in-class statistical and predictive algorithms
Unified management for multi-vendor, on-premise and cloud-based environments
Workflow automation for system administrators’ routine tasks and MACDs
