Overview

UniQM™, quality monitoring and recording solution for webex calling allows continuous monitoring of agent performance, analyzes the depth and quality of client interactions, and promotes improvement. UniQM™ Intelligent Monitoring allows for the quick construction of custom categories, the targeting of words and phrases with desired customer or agent emotion, and the automatic forwarding of those encounters to a quality plan for assessment..

Key features

Call Recording
Search & Playback
Archieved Recording
Enable/Disable Recording
Call Scoring
Evaluate Multiple KPIs
Localization Support
Various Reports (Agent Report, Agent Call Summary Report, Detailed Report, KPI based report, etc)

Use Cases

Live calls recording, Search and play.
View recording from the previous day.
Trim specific portions of call recordings.

Onboarding Guides

Consilium UniQM™ Onboarding Guide

Screenshots

UniQM™ Login

UniQM Dashboard showing call recording details.

UniQM™ Home Page/Dashboard

Play Recording

Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.

To use Consilium UniQM™, you will need a webex calling license and a Consilium UniQM™ license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com

To Get Started

For More Information : sales-support@consiliuminc.com