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Consilium UniAgent™ for Webex Calling

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Overview

Consilium UniAgent™(CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.This helps agents work more naturally, and respond better and faster in voice and digital interactions.

UniAgent™ empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media.

UniAgent™ improves productivity by eliminating the need to switch screens and shortens call handling time by automating the customer identification step.

Consilium is Cisco S+ partner and UniAgent™ listed on GPL since 2017. Over 15 years of expertise in delivering cutting-edge CTI solutions, UniAgent™ seamlessly integrates with more than 20 leading CRMs.

Key Features

Screen pop
One-click dialing
Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf)
Call Logging

Use Cases

Inbound and outbound webex calls handling
On call ringing CRM screen pop.

Onboarding Guides

Consilium UniAgent-Webex calling™ Onboarding Guide

Screenshots

UniAgent-WxCC

UniAgent with Ready state

UniAgent-WxCC

UniAgent with Talking state

UniAgent-WxCC

Webex Calling options

Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.

To use Consilium UniAgent™, you will need Webex Calling and a Consilium UniAgent license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com