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Consilium UniAgent™ with MS Dynamics for Webex Calling

Home / UniAgent™ MS Dynamics- Webex Calling

Overview

UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.

UniAgent™ empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media.

UniAgent™ improves productivity by eliminating the need to switch screens and shortens call handling time by automating the customer identification step.

Consilium is Cisco S+ partner and UniAgent™ listed on GPL since 2017. Over 15 years of expertise in delivering cutting-edge CTI solutions, UniAgent™ seamlessly integrates with more than 20 leading CRMs.

Key Features

  • Screen pop
  • One-click dialing
  • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf)
  • Call Logging

Use Cases

  • Inbound and outbound webex calls handling
  • On call ringing CRM screen pop.
  • Click to Call
  • Call wrap activity

UniAgent Webex Calling CTI connector Benefits

  • Unified Communications: Organizations can achieve a unified communications environment. This means users can manage calls, voicemail, messaging, and conferencing from a single platform, enhancing efficiency and collaboration.
  • Enhanced Productivity: Consilium UniAgent integration allows for features like click-to-dial directly from applications, screen pops with caller information, and integration with CRM systems. These capabilities streamline workflows and reduce the time spent switching between different tools.
  • Improved Customer Experience: Agents can access caller information instantly, enabling personalized interactions. This leads to quicker issue resolution and a more satisfying customer experience.
  • Cost Savings: Can lead to cost savings by reducing the need for separate telephony infrastructure and maintenance.
  • Scalability: Scalable, allowing organizations to easily add or remove users and integrate with other business applications as needed.

Onboarding Guides


Consilium UniAgent MSD for Webex Calling™ Onboarding Guide

Screenshots

UniAgent-WxCC
UniAgent MSD After login
UniAgent-WxCC
UniAgent MSD: Agent Talking state
UniAgent-WxCC
UniAgent MSD: Call Wrap up

Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.

To use Consilium UniAgent™, you will need Webex Calling and a Consilium UniAgent license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com