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Consilium UniRSM for Webex Contact Center(WxCC)

Home / Consilium UniRSM for Webex Contact Center(WxCC)

Overview

Consilium UniRSM™ is the world's leading silent monitoring, whisper coaching, and training solution for Webex Contact Center, the industry's top contact center software vendor. Remote managers can effortlessly oversee agents using voice-based instructions through various methods, including interactive voice response systems (IVR), web interfaces, and automatic speech recognition (ASR) based monitoring ensuring your team's performance remains at its peak.

Key Features


  • Whisper Coaching
  • Sreen Sharing
  • Agent Buddy
  • Call Scoring
  • AI-Enabled Intelligent Monitoring
  • Reporting and Analytics
  • Advance Recording Module
  • ASR (Automatic Speech Recognition)

Use Cases


  • Supervisors to guide and assist agents during live agent -customer calls
  • Supervisors to designate any agent as a buddy agent who can act as a guide for agents

Onboarding Guides


Consilium UniRSM™ Onboarding Guide

Screenshots

UniAgent
UniAgent
UniAgent

Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.

To use To use Consilium UniRSM, you will need a Wexbex Contact Center license and a Consilium UniRSM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com