Overview

Consilium Unified Agent Desktop™(UAD), cloud-based agent desktop tailored for healthcare contact centers, enabling secure omnichannel patient engagement, EHR/PHR integration, and real-time supervision to improve care coordination and patient experience. UAD is compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.

Consilium Unified Agent Desktop for Healthcare

Consilium Unified Agent Desktop™ for Healthcare is a cloud-based, omnichannel workspace designed specifically for hospitals, clinics, telehealth providers, and healthcare contact centers. It unifies voice, chat, email, SMS, and messaging into a single interface so agents, care coordinators, and nurses can manage patient interactions efficiently while maintaining high standards of security and compliance.
The solution integrates with leading healthcare systems such as EHR/EMR platforms and CRM tools to provide contextual patient information, appointment history, and interaction records at a glance. Role-based workspaces, customizable widgets, and healthcare-focused templates empower teams to handle tasks like appointment scheduling, prescription follow-ups, discharge calls, and care reminders with greater accuracy and reduced handling time.
gain real-time monitoring and coaching tools to ensure quality, while administrators can configure workflows, define routing rules, and access actionable reports for capacity planning and service-level management. With flexible deployment options and scalable, SaaS-based architecture, Consilium UAD helps healthcare organizations deliver more personalized, timely, and coordinated patient experiences across every channel.

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