Left Image Right Image

Consilium Unified Agent Desktop

Home / Consilium Unified Agent Desktop

Unified Agent Desktop (UAD) is a SaaS-based integration that enables Webex Contact Center (WebexCC) agents to log in and operate in CTI/Desktop mode. UAD allows agents to seamlessly handle both voice and digital channels, with the flexibility to integrate with the CRM of choice. Webex Contact Center scopes for interaction handling, real-time monitoring, coaching, configuration, and reporting access. UAD is compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.

Key Features

  • Unified omnichannel desktop
  • CRM integration
  • Supervisor monitoring for voice and chat
  • Coaching Capabilities
  • Highly Configurable

Use Cases:

  • Designed for scalability
  • UAD supports industry-specific templates for Healthcare, Automobile, Banking, E-commerce, etc.

Onboarding Guides


Consilium Unified Agent Desktop Onboarding Guide

Screenshots

Consilium UAD
Screen: Agent on call
Consilium UAD
Screen: Agent on chat with customer
Consilium UAD
Screen: Login screen
Consilium UAD
Screen: Live Translation

Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.

To use Consilium Unified agent Desktop, you will need a Webex Contact Center license and a Consilium Unified agent Desktop license. To book a demo, pricing and subscription options,
please send an email to sales-support@consiliuminc.com.

To Get Started

For More Information : sales-support@consiliuminc.com