Boost Agent Productivity with Consilium Smart CRM CTI Connectors
Consilium Smart CRM CTI Connectors transforms contact center operations by seamlessly integrating Contact Center with top CRM platforms such as SAP C4C, Salesforce Service Cloud Voice, Oracle Service Cloud. Empower your agents to manage customer interactions across voice, chat, email, and social media from a single, intuitive interface, ensuring faster and more effective communication.
Effortlessly handles all communication channels—voice, live chats, emails, social media, and calls—in one platform. This blended approach ensures seamless and consistent customer experiences.
Securely store call and chat transcripts within your CRM for easy retrieval and compliance.
Link call transcripts and queries to your knowledge base for faster issue resolution.
Save time and minimize manual errors with seamless outbound call initiation.
Maintain a comprehensive history of calls, chats, and missed interactions for better follow-ups.
Enhance communication with features like Answer, Hold, Transfer, Consult, and Conference.
With Consilium UniAgent, your business can:
- Boost Agent Productivity: Streamline workflows by managing all channels in a unified interface.
- Improved Reporting: Supervisors gain a comprehensive 360-degree view of customer interactions across all communication channels.
- Enhanced Customer Experience: Faster, more efficient responses elevate customer satisfaction and loyalty.
UniAgent Social Messaging Platform Integration
Contact us to explore how UniAgent can enhance your customer service strategy and drive performance
