eGain adds a leading solution provider in Unified Communications to its EcoNet™ partner network
eGain Communications Corporation (OTC BB: EGAN.OB), provider of the top-rated* multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, and Consilium Software, a leading provider of solutions for Unified Communications to the Asia Pacific market, today announced a strategic partnership. As part of the agreement, Consilium will resell and provide implementation, support and training services around eGain’s award-winning software for customer service management.
As a Premier Certified Partner for Cisco, Consilium also distributes and provides support, training and implementation services around Cisco’s unified contact center suites for the enterprise and mid-market segments, which include OEM versions of eGain software.
“The need for truly unified multichannel customer communications continues to grow, as customers want to interact with businesses through a variety of channels, while demanding a seamless experience across those channels,” said Ashu Roy, CEO of eGain. “The combination of eGain’s award-winning customer service software and Consilium’s proven experience in delivering and supporting Unified Communications solutions will help fulfill this expanding market need in the APAC market.”
“Consilium Software is a proven provider of solutions for Unified Communications, and eGain is an acknowledged leader in customer service and knowledge management software,” said Pramod Ratwani, Founder and CEO of Consilium Software. “The partnership will help clients in the Asia Pacific reduce the costs of managing multiple channels and provide a seamless and consistent customer experience across channels, while increasing self-service adoption through eGain’s multi-modal self-service capabilities.”
*Source:
2007 Forrester Wave™ report on interaction-centric customer service management software: #1 in “strategy”, “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base”
2006 Forrester Wave report on eService: Rated as a leader in current offering and strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in “current offering”
2005 Patricia Seybold Group Bull’s Eye Reports on Cross-Channel, Cross-Lifecycle Customer Service – Rated #1 in overall capabilities, knowledge management, architecture and analytics
About eGain
eGain (OTCBB: EGAN.OB) is the top-rated* provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).
About Consilium Software
Consilium Software develops Unified Communications software and solutions for enterprises and contact centers. Consilium helps customers create business efficiency by complementing industry-leading products with our innovative software and unmatched services expertise. The Consilium team is comprised of management, advisers and delivery leaders who have significantly shaped the global contact center industry for the last 20 years. Headquartered in Singapore, Consilium has additional headquarters and a significant presence in India. The company is primed to operate initially in all of Asia Pacific with a subsequent global footprint. For more information, visit http://www.consiliuminc.com
