Transform your CX with Consilium on Genesys Cloud
As a Genesys Partner, Consilium Software delivers AI-powered contact center solutions that enhance customer experience (CX), agent productivity, and operational efficiency across Genesys Cloud, Engage, and Pure Connect.
With 35+ years of expertise and 3 billion+ interactions annually across 120+ countries, we help businesses seamlessly integrate, optimize, and scale Genesys solutions with AI automation, omnichannel engagement, quality monitoring, and real-time analytics—ensuring a scalable, secure, and future-ready contact center.
Our Key Offerings
Consilium AI-Driven CRM CTI Integration Solution
Voice, Chat, Email, SMS, and Social interactions with prebuilt CRM CTI connectors, intelligent call routing, and unified agent experience.
Consilium Video-Powered & Co-Browsing Solution
Real-time video assistance, screen sharing, and co-browsing for collaborative troubleshooting and superior digital engagement.
Consilium AI-Driven Campaign Management Solution
Automated AI-powered customer outreach with predictive dialing, omnichannel engagement, and intelligent customer segmentation via voice, SMS, email, and WhatsApp.
Consilium Intelligent Quality Monitoring & Compliance Solution
Real-time call & screen monitoring, AI-driven agent scoring, and post-call analytics for performance optimization and compliance tracking.
Consilium AI-Powered Reporting & Analytics Solution
Live dashboards, real-time insights, historical analytics, and agent performance tracking for data-driven decision-making and CX optimization.
Our products are now listed on Genesys Appfoundry! Explore innovative solutions to enhance your workflow.
Bridging the Gaps in Traditional Contact Centers
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Common Challenges
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How Consilium Enhances Genesys
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Why Choose Consilium for Genesys?
Genesys AppFoundry-Certified Solutions
Expertise in Genesys Cloud, Engage, and Pure Connect
End-to-End Implementation
Onboarding, IVR, security, reporting, and quality monitoring AI-Powered Automation – Intelligent campaign management, chatbots
Advanced Analytics & Quality Assurance
Live dashboards, post-call insights, and compliance-ready reporting
