Elevate CX with Consilium Customer Engagement Platform and Webex Contact Center (WxCC) Integration

As a Cisco SolutionsPlus Partner, Consilium Software delivers AI-driven, Webex-certified CX solutions that optimize customer engagement, enhance agent productivity, and drive business success.

With 35+ years of expertise and a global presence in 100+ countries, we integrate Co-Browsing, Video-Powered Engagement, Real-Time Monitoring, CRM-CTI Integration, List & Campaign Management, Speech Analytics, and Quality Monitoring — empowering businesses to deliver personalized, proactive, and scalable customer interactions.

Elevate Webex Contact Center Capabilities for Outstanding Customer Experiences

Customer Insights

Gain a 360-degree view of customer information on a unified interface, enabling faster, personalized service.

Optimized Operations

Enhance efficiency and reduce costs with solutions designed for seamless Webex contact center performance.

Enhanced Performance

Transform your Webex contact center with advanced integrations and optimized tools for superior results.

Our products are now listed on Webex Apphub! Explore innovative solutions to enhance your workflow.

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Webex Contact Center with Consilium Solutions

Unified CRM Connectors for Voice & Digital

  • Seamless integration with Salesforce, Microsoft Dynamics, Zendesk & more. 
  • Single agent interface for voice, chat, email, and social channels. 
  • Smart routing & automation for faster resolutions.

AI-Powered Campaign Management

  • Personalized outbound campaigns with AI-driven targeting. 
  • Predictive dialing & automation for higher conversions. 
  • Multichannel engagement – voice, SMS, email, WhatsApp. 

Real-Time & Historical Dashboards

  • Live agent performance tracking and call analytics. 
  • Omnichannel insights – voice, chat, email & social. 
  • AI-powered reporting for trend analysis & decision-making.

Gaps in Traditional Contact Centers & How We Fill Them

Common Gaps
Consilium Solutions
Silo CRM & Telephony
Integrated Interface
Limited Customization
Tailored workflows and integrations for unique business needs.
Poor Legacy System Integration
Bridge Webex with existing tools (CRM, databases) effortlessly
Basic Analytics
Deeper insights with custom KPIs, Advance analytics, and forecasting
Inconsistent Omnichannel Support
Unified agent interface for seamless cross-channel interactions
Rigid Scalability
Cloud-native solutions that scale dynamically with demand
Underutilized AI
Deploy advanced AI/ML models for smarter routing and self-service

Advanced Webex Contact Center Solutions for Healthcare, Banking, Credit Unions, and Insurance

Enhance your Webex contact center with integrated, efficient, and scalable solutions for superior customer service.

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