Elevate CX with Consilium Customer Engagement Platform and WxCC Integration
Accelerate value and transform the customer experience with Consilium solutions compatible with Webex Contact Center
UniAgent™ CRM-CTI Connectors
UniAgent™ integrates with Cisco and Webex contact center and helps in better customer engagement and collaboration. By enabling CTI (Computer-Telephony Integration) between the top-20 CRMs and Webex CC, UniAgent™ helps agents work more naturally, and respond better and faster in voice and digital (email, text, chat and social) interactions.
UniCampaign™ Outbound List and Campaign Manager
UniCampaign™ integrates with Webex Contact Center and Cisco Outbound Dialer enables customers to take outbound calling lists and perform advanced list management and multilevel filtering for contact selection strategy and segmentation.
UniInsight™ and UniDashboard™ Analytics and BI Platform
An intuitive business intelligence (BI) reporting and analytics solution that combines AI with predictive analysis to gain 360° insight into your contact center productivity and simplify business operations for better and timely decision-making. UniInsight™ provides an intuitive Report Designer, responsive-design multi-device UniDashboard™ product with a Dashboard and Wallboard for desktop or mobile use, KPI Builder, and Floor Manager.
UniVCX™ Video Customer Experience Solution
Consilium UniVCX™ is a next-generation video collaboration platform that combines live chat, video, co-browsing, annotation, video-on-hold, and PII masking features to deliver a digital-first customer experience. UniVCX™ allows representatives and clients to have video calls, screen share, file transfer, co-browse applications, or make claims from anywhere they connect.
UniRSM™ Remote Silent Monitoring and Coaching Solution
UniRSM™ technology allows for real-time silent monitoring and whisper coaching of agent-to-customer conversations, making it particularly useful for remote supervisors or managers. Features like Silent monitoring-Whisper coaching, Barge is compatible with WebExApp and VDI environment.
UniQM™ Quality Management and Recording Platform
UniQM™ is a quality monitoring and recording solution that enables continuous monitoring of agent performance, analysis of client interactions, and promotes improvement. The most recent upgrade to UniQM™ is Intelligent Monitoring, which allows for the quick construction of custom categories, targeting specific words and phrases with desired customer or agent emotion, and automatic forwarding of those encounters to a quality plan for assessment.
